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Dell is facing legal action in Australia for allegedly misleading consumers about the prices of monitors sold as accessories for computers. The number of customers affected is unknown but could be in the thousands.
The case is based (opens in a new tab) the Australian Competition and Consumer Commission, a body tasked with enforcing laws that promote competition and fair trade in a marsupial-ravaged country. It says that from August 2019 to December 2021, Dell Australia made false or misleading statements on its website about monitor prices and savings when purchasing a monitor or computer.
This means that when you bought a computer from Dell while living in the southern part of the country, a price monitor was sent, and the higher price was displayed with a line. inside. “The ACCC alleges that inspectors have not been sold on the ‘strikethrough’ price for as often as they should have been, and in some cases, the additional price has been shown to be more expensive than what was sold. inspector on a separate basis,” ACCC commissioner Liza Carver said.
“These actions are also important because there are suspicions of fraud related to the online sale of computers and monitors at a time when many families are in the Covid lockdown. We know that many consumers turned to online shopping to purchase equipment for work and school from home,” Carver continued.
The ACCC is seeking sanctions, declarations, consumer remedies, compensation and other orders from Dell. Dell told Reuters that the issue affecting 2,100 customers was due to an error in its internal systems that determine prices. This error allegedly resulted in the wrong tracking price being shown to customers.
The company also said that its systems will undergo software updates to prevent these errors in the future.
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